Customer Testimonials
It took a couple tries to identify the issue with my vehicle, however once identified things went smoothly.
Easy people to work with well informed, no high pressure They could not have taken better care of me and I really appreciated it
I have deal with many dealerships over the years. The folks at Land Rover Akron are outstanding. EMILY S was my sales representative and she is professional, intelligent and very kind. Austin A was my service advisor and he is knowledgeable, courteous and kept me informed. Thank you Matthew S for your additional assistance. I only wish that the cost of services would be less expensive. However, if you desire a nice vehicle, you better be prepared for the cost of repairs.
Prompt, polite and keep you up to date on your progress. Great sales staff too!
I cannot say enough wonderful things about my experience at Jaguar Land Rover Akron. From the moment I walked in, Emily Schneider Wilson, and her team gave me unparalleled service. Every call, every detail, was handled with care and a genuine smile. The showroom exudes luxury, and the entire team was accommodating, friendly, and so professional. As a real estate professional, I value top-tier service, and they truly delivered. If you’re looking for a luxury buying experience, look no further. Five stars, hands down!
Austin in service is great !! He personally hand washed my car because he could see I was a picky customer with all the microfiber towels, and McGuire‘s detail mist in the back of my car!! lol haha thank you Austin !!!
Very good service. Customer interaction and quality of service were both extremely satisfactory. Clean envrionment as well.
Great communication, would definitely return! The team was very friendly and was great at listening to my concerns.
Everyone treated me very well. I just feel like it’s overpriced. But I will return.
Very accommodating and helpful, love the valet service and appreciated the suggestion regarding getting my rim repaired.
The opposite of all other dealerships. True customer focus, wonderful people, always go the extra Mille. The number one reason to buy a Land Rover.
Great and friendly service. Dylan is always very helpful and keeps me updated on my car’s progress.
Very friendly staff and very willing to help by figuring out any problem I’m having.
I’d rather bring my car here to deal with them where I bought my car in Orrville
They got me scheduled as soon as possible, and performed the service as expected. I liked that I was able to review the technician's inspection and take a decision.
Working with Dillon has been wonderful. He’s always great every time I’ve come in. Down to earth and is great at communicating with me. Great individual.
They are very kind and friendly and courteous and tried To Do everything possible to make things convenient for the customer.
Great communication, excellent timing, definitely recommend. Clean facility, respectful staff. Thank you and I will make my next appointments at your facility.
Best dealer in the area. Bill Graf did a great job explaining what my vehicle needed.
Dealership is working hard to offer excellent service. The valet service was very helpful for my busy schedule.
Everyone at this dealership, impressed me. From their professionalism to their readiness to help is why I purchased from this dealership. The car is awesome, but the people are amazing.!
Took care of everything with ease. Helped solve the issues in real time with no issues
Service advisor is very knowledgeable and accommodating to your needs. I would highly recommend this dealership.
Dillon was very helpful to resolve my issue. My car was resolved promptly Thank you
Dylan did what he said he would do when he said he would do it. Good loaner car made it seamless.
The experience was very relaxed and the staff was so nice and attentive. They took the time to show all the options on the car and were very personable to work with.
Land Rover Akron was very prompt and courteous In their customer service. My car was delivered to me at my home.
In the past, we have not had good experience. Lately, they have been working hard to improve service and communication and it is very positive.
Clean facility, well-run operation. The loaner vehicle was a significant asset, and the entire process was smooth and easy to manage.
Every interaction with Land Rover Akron is exceptional! They have amazing client service and always go above and beyond to find solutions to any issues. Dylan is a superstar at his position!
Great overall service. Staff was attentive and detailed. Services was thorough and they went above and beyond with informative communication
Very great and a nice, easy, seamless experience for all. Recommend based on our experience.
My 1st experience at this dealership--it couldn't have went any better. Austin has been super professional - highly recommend this service center.
Great job. Staff friendly and accommodating. i would recommend your dealership to anyone that asks
I would like to say that Austin was great! Need more of him around for sure!
Went above and beyond when they didn't have to. Would definitely recommend This dealership to family and friends
We have bought numerous vehicles both new and used and have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Matt in particular was terrific and made the experience perfect. Matt, if you read this, thank you so much.
even though i didn’t buy my car there , everyone at all times has been great and very accommodating to me especially for arranging a loaner when needed and washing my car without asking. .
Land Rover of Akron far exceeded my expectations. Unfortunately over the years it seems as if dealerships have lost that personal touch with customers. Not at Land Rover of Akron. Emily and Justin went above and beyond making us feel truly special. From the huge red bow on my daughters first car… to all the extra special thoughtful things they did, that I have not experienced in probably 10-15 years if not longer, that took this car buying experience from great to extraordinary! I would buy every vehicle from here on out from Land Rover of Akron as they far ... Read More DealerRater - Oct 21, 2025
I really enjoyed working with Dylan. He was extremely helpful. I think the best part was is his communication and I knew what was going on. I will definitely have my Land Rover service by Dylan in the future.
I was pleased to see what courteous people I ran into your dealership. They were very helpful and extended their hand of friendship while I was there, allowing me to ask any question and always willing to answer and help with whatever I needed.
Dylan’s great about explaining everything that’s being done to your car. Very personable
The service representative was very kind and responsive. I’m happy with the service however it took a little longer than I expected..
Best around! Happy with our service and attention to detail each time. Easy to work with.
Everyone was friendly and professional. Extremely helpful and pleasant. Knowledgeable. Excelled service was provided to me
Dylan was a pleasure to work with. He was incredibly helpful and informative with regards to my service.
Great communication with Dylan! Only complaint I would have is the automated calling system they have isn’t great.
Good job well done. got the job done quick a little expensive on labor charges though.thanks
Very pleased. Very efficient provided a loaner. Kept me updated. Easy to pay. Great experience
Great customer service and professional Very good service . I will refer others about their service
Courteous and informative about service costs … always accommodating with a loaner vehicle.,. always provide me back with a very clean vehicle.
Everyone was very helpful and thorough in explaining my repair options. They even brought my car out to my house when it was finished saving me 1 1/2 hours!
Happy with the service. Very professional and great customer service The new owner is doing a great job
The team came through with everything that was promised, probably one of the easiest transactions ever! In and out in less than 30 minutes.
Fairly painless process. Made a deal I was happy with. Not pushy, good communication, very thorough helping me become familiar with my new vehicle. I’ll be a repeat customer when my family needs another vehicle.
Great Service treat customers with much respect get your car back to you fast and always find the problem.
Justin was in one word…”Awesome”….Can’t say enough about the great experience and low pressure sales. He was super informative and helped us make our decision. Then Mike made it simple to finalize the purchase and we appreciate that!
The best customer service and positive attitude. Makes you feel welcomed and appreciated as a returning customer. I will never go anywhere else for a car purchase or service A+
Just came in for a nitrogen leek in my tire, found out I had a six penny nail stuck in my tire from work most likely and they patched my tire very quickly and washed my car and I was on my way.
This is one excellent dealership. The facility for sales and service is absolutely magnificent.. the staff and service is excellent. I definitely will bring my jag back for service and highly recommend the dealership to my friends…John
Great dealership! Great communication! They were able to diagnose and fix the issue quickly! The short video of the issue was very nice to see. Glad my car did not smell like it was in a greasy garage when the job was completed. This is definitely my first choice for my Range Rover!!
Excellent dealership top notch customer service very fast and efficient no problems or hassles at all
Scheduling online was easy and the team was very prompt in handling issue and even buffed out a scratch without asking me or charging which was very appreciated. Food and beverages were well stocked. Also nice touch that people involved in my sale 6 months ago stopped by and chatted and made sure I was happy (namely Matt Sutherland and Mike Detorakis). Dylan was very professional and was on top of it.
Courtesy and service were outstanding. They were very cognizant of my time and I was out the door in less than an hour with my new Jaguar. This is my third new car from this Dealership and I highly recommend them. Fast, friendly service is of the utmost importance to me and they provide that.
Kind and caring staff. Listened to my needs and were efficient and fair during the trade-in process. Was also able to get better financing terms than other dealerships we were considering.
The customer service here is second to none! They fit us into their busy schedule and treated us like we were first priority. They came out to us to explain and make sure we understood every step of the process in what was needed for our vehicle. We will definitely be coming back! Amazing individuals that truly care about their job and the people they help!
Excellent from Start to finish. Very accommodating and friendly. Went above and beyond to what I expected
The dealership and staff were kind and professional. The environment was very friendly, teamwork displayed and family oriented.
Awesome Great job, super fast and car shined! Thanks for getting us in so quickly!
Corey took great care of me & my vehicle during my visit great customer service and very understanding of my situation
Excellent service at the Land Rover Akron dealership. Dylan, Corey and Service mechanics were attentive, professional, thorough, and efficient. Dylan coordinated multiple loaners and valet service to minimize disruption to my work day. They provided a detailed diagnosis and clear recommendations to resolve multiple mechanical issues. Truly appreciated the expertise and transparency throughout the process.
They took me right on and fixed the problem They are always very courteous and deal well with issues
Prompt and efficient service, the staff is very friendly and engaging. Always willing to answer any questions.
I was pleased with the treatment and the politeness of the service personnel Dylan Sutton. He kept me updated on the progress of the issue on my car.
The service advisors at Land Rover of Akron are top notch! They go above and beyond every visit and are dedicated to make sure all of your needs are taken care of. I highly recommend having your vehicle serviced at this dealership. Top quality service is their specialty. They will make sure they get the job done correctly. A+ dealership
Very good experience! I felt at ease and informed at my first service visit. Thank you!
Dylan is easily the best service advisor in Land Rover Jaguar. He made my experience quick and painless. Thanks Dylan, you are the best. Also the technician that fixed my car, absolutely top tier.
Excellent Work I was very pleased with everything from the start to the end. Corey did an excellent job and helping me with getting my vehicle fixed. I would like to thank your whole team for everything you guys have done.
It was my first time receiving service there. Everyone was incredibly friendly, helpful, and welcoming from the service rep who answered the phone to the guys who took in my car that morning and brought it to me later that day.
Dylan was very helpful. Was transparent about the maintenance service required and the cost, helped secure the appointment, and made sure all went well with updates throughout the day
Bradley Grant was exceptional to work with! I have to say, he was THE most polite salesman I’ve ever dealt with. Because of this, it made buying my new car that much more enjoyable. I purchased a 2024 Jaguar FX.
Very pleased with the service from everyone we meet or take care of our needs, thank you
Drop off was great and the team was very responsive. The service was really and Dylan had really good communication.
The service was great. I would highly recommend this dealership for any of your service needs.
Great service. Resolved my problem. Professional customer service that let me know time frame of completion.
Exceptional service by Corey, the individual who supported my visit to the dealership. He made recommendations regarding my tires, which I followed. It required an additional service step on their end that he promptly handled, which did not require a second appointment. I was grateful!
Very accommodating! Took care of all of my issues! The crew is simply awesome! I will be returning!!
An absolutely great service center. Knowledgeable and solves the issue in one go. Very accommodating of any circumstances you may have.
Everyone was friendly, knowledgeable, and accommodating. Willing to answer any questions I had and look into anything I needed.
Cory was very helpful and was able to get the car done in a timely manner.
The staff is very professional and courteous. Prompt and precise with repair estimates and turn around time. The facilities are top notch.
Very thankful the service department could pick up my car and deliver a loaner while it was being worked on. I love 45 minutes away and it enabled me to not mess up my day with worrying about spending time on repair.
They have been very easy to work with. Have had great communication throughout the entire buying process.
Employees are very knowledgeable and courteous. This location is set up very well. love this dealership.
Justin did a great job of explaining to us, the different models and styles available. He did a great job explaining the different costs, etc.